How long does the integration process typically take?

If we support your current reservation tool, the set-up will be completed within 5 working days (after you sign up for Quandoo for Restaurants).

Is there any downtime during the integration process?

No. The integration is set up in parallel with your existing operations, so there's no interruption to your current booking system or service.

How quickly will my restaurant appear on Quandoo's marketplace after integration?

Once the integration is activated, your restaurant will immediately appear on Quandoo's marketplace.

Can I still manage all bookings through my existing system?

Yes. All bookings, including those made through Quandoo, will appear in your existing reservation system. There's no need to monitor multiple platforms.

How quickly do bookings update across platforms?

Bookings and availability updates sync in real-time between systems. When a diner books through Quandoo, it instantly appears in your system.

Will I be notified when I receive a booking through Quandoo's marketplace?
​Whenever a new reservation or cancellation is made, you will receive an email notification.
​
💡 Read: Explained: Reservation Notifications

What happens if there's a discrepancy between my system's availability and what's shown on Quandoo's marketplace?
​The systems sync in real-time to prevent discrepancies. If you notice any inconsistencies, please contact our customer support team.

What types of data are synced between Quandoo and my reservation tool?
​All booking data is communicated in real-time. Changes, cancellations, or adjustments to bookings are automatically reflected across both systems.

How do I update my restaurant's information on Quandoo's marketplace?

You can manage your venue information (phone number, address, etc.), as well as images and menu uploads through the Quandoo partner portal.

💡 Read:

If I stop using my current reservation tool, what happens to my Quandoo integration?
​If you change your reservation system but want to retain Quandoo as a marketing channel, you must contact Quandoo customer support.

We can either revert your listing to draw availability from data stored within the Quandoo system or connect to your new system if an integration exists.

What will the invoice include?
​Your invoice will be a standard Quandoo invoice featuring SaaS charges (if applicable) and cover charges.